BLESSING OKPE-EMMANUEL MONICA

Hospitality Supervisor & Customer Service Professional

Lagos, NG.

About

Highly motivated and results-oriented Hospitality Professional with a proven track record in supervisory and customer service roles. Adept at fostering client loyalty, optimizing team performance, and streamlining operations. Eager to leverage extensive experience in hospitality management, customer relations, and team leadership to drive exceptional results and contribute to organizational growth within a dynamic team environment.

Work

The Yellow Chilli Restaurant and Bar

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Supervisor

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Summary

Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction while managing a dedicated team.

Highlights

Cultivated strong client relationships, enhancing loyalty and driving positive feedback.

Proactively addressed client needs, consistently achieving positive feedback and enhancing satisfaction.

Led and mentored teams to optimize operational efficiency and consistently achieve performance targets.

Maintained high standards of workplace cleanliness and organization, ensuring smooth daily operations.

Managed team performance by implementing disciplinary actions, fostering accountability.

Provided daily operational updates to management, facilitating informed decision-making and seamless company operations.

Godi Fitness and Health Club

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Supervisor

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Summary

Managed fitness club operations, ensuring client satisfaction and effective team performance.

Highlights

Cultivated strong client relationships, enhancing loyalty and driving positive feedback.

Proactively addressed client needs, consistently achieving positive feedback and enhancing satisfaction.

Led and mentored teams to optimize operational efficiency and consistently achieve performance targets.

Maintained high standards of workplace cleanliness and organization, ensuring smooth daily operations.

Managed team performance by implementing disciplinary actions, fostering accountability.

Provided daily operational updates to management, facilitating informed decision-making and seamless company operations.

Emperor Meal Limited Company

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Customer Care Representative

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Summary

Provided comprehensive customer support, ensuring client satisfaction and efficient resolution of inquiries.

Highlights

Utilized strong interpersonal communication to resolve customer inquiries and build rapport.

Applied marketing principles to enhance customer engagement and streamline organizational processes.

Resolved complex customer issues effectively through adaptable problem-solving strategies.

Delivered exceptional customer service with meticulous attention to detail, ensuring high satisfaction.

Education

Ben Poly Ugbokolo

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Higher National Diploma Hospitality Management Grade:

Community Junior and Senior Secondary School, Lagos State

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Senior School Certificate Examination (SSCE) General Studies Grade:

Community Primary School, Lagos State

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First School Leaving Certificate Primary Education Grade:

Languages

English

Fluent

Yoruba

Proficient

Idoma

Proficient

Certificates

Certificate in Hazard Analysis and Critical Control Point

HACCP Training Course, Victoria Island, Lagos

Certificate in Catering and Hotel Management

Lagos State Skill Acquisition, Aga Ikorodu, Lagos

Skills

Leadership & Management

Team Leadership, Performance Management, Disciplinary Actions, Operational Efficiency, Target Achievement, Staff Training.

Customer Service & Relations

Client Loyalty, Customer Satisfaction, Feedback Management, Problem Solving, Interpersonal Communication.

Hospitality Operations

Catering, Hotel Management, Workplace Organization, Daily Operations, HACCP, Food Safety.

Business Acumen

Marketing Skills, Decision Making, Strategic Planning, New Idea Generation.

Personal Attributes

Attention to Detail, Time Management, Self-Discipline, Adaptability, Initiative.

Interests

Culture

Exploring other cultures.

Hobbies

Reading, Listening to music.

References

Emmanuel Isaac

Chief Security Officer, Tel: 08104231258

Mr. Darlinton Okere

Manager, Yellow Chilli Restaurant and Bar, Tel: 07069136143